Frequently Asked Questions
Is donating online to RMHC Philippines secure?
RMHC Philippines has partnered with PayMaya which provides a safe and secured platform for online transactions. For more information about PayMaya’s security features, visit www.paymaya.com/security.
What is PayMaya?
PayMaya is an app that provides users with a virtual prepaid card for making payments online. For more information about PayMaya, visit www.paymaya.com/faqs.
What happens if my online transaction is declined?
If a transaction has been declined, another credit card may be used.
Note: some credit cards issued by other countries may not be processed by PayMaya for security reasons; contact us via firstname.lastname@example.org or 888-8500 loc. 9308 should you encounter any problems.
I have made a mistake during my online donation. Can I request for a refund or reversal?
Once a donation is completed, the transaction is deemed final and indisputable, except under the following circumstances:
- Should you wish to change the amount of your donation or cancel your donation, your donation can be voided within the day until 11:59PM. The amount will not be charged to your account.
- Unauthorized or fraudulent use of a donor’s credit card is proven, as defined by the guidelines of his or her credit card company. In case of lost or stolen credit card, donors must notify their credit card company and comply with its reporting procedure.
- The RMHC Philippines website or PayMaya’s donation gateway system is experiencing technical issues.
In such an event, you must notify us via e-mail, email@example.com or landline, 888-8500 loc. 9308 by requesting a void until 11:59PM of the same day or by requesting a refund within five (5) working days from the time you received an email confirming the donation. RMHC will notify Paymaya on your request to refund. Paymaya will notify your bank and the bank will process the refund. The time it takes would depend on your bank’s processes.
Is my personal information safe on the RMHC website?
Are my card details stored on the RMHC server?
No. Your credit card details are not stored in the RMHC server.
Is there a way for me to know where my donations will go?
Yes there is. On the online donations page, you may provide your full name and e-mail address to receive updates from RMHC and its programs.
I need a donor’s certificate. How can I obtain one from RMHC Philippines?
Please email firstname.lastname@example.org and send the following details: TIN, Address, Name of Individual/Company, Amount, and Date of Donation
What is Ronald McDonald House Charities Philippines (RMHC)?
RMHC Philippines is a non-profit organization committed to make a difference in the lives of Filipino children through programs that support their need for shelter, education, and happiness. Since the beginning of our operations in 1995, we have helped more than 14 million children all over the country.
Is RMHC Philippines affiliated with McDonald’s Philippines?
RMHC is McDonald’s charity of choice. RMHC Philippines is a separate entity from the Golden Arches Development Corporation.
What are RMHC’s programs in the Philippines?
RMHC Philippines has three main programs: Ronald McDonald Bahay Bulilit, a learning center that gives children age 2 to 4 years old a safe and conducive learning environment; Ronald McDonald Read to Learn, a beginning reading program for grade school public elementary schools nationwide; and Ronald McDonald Bigay Tulong, a program dedicated in providing assistance to disaster-affected families. You may check out rmhc.org.ph/whatwedo for more details on the programs
Who are RMHC’s beneficiaries?
The main beneficiaries of RMHC are the Filipino children as we strive to make a happier world for them, and give them equal chances at a better future.
- Ronald McDonald Bahay Bulilit – children within the community
- Ronald McDonald Read to Learn – public elementary grade 1 and 2 students and teachers
- Ronald McDonald Bigay Tulong – children and families affected by disasters
Volunteers & Assistance
Can I volunteer?
We are happy to accept volunteers. You may email us at email@example.com and send an inquiry.
My community needs help. Who do I contact for further communication?
We always aim to help. You may reach us via e-mail, firstname.lastname@example.org or landline, 888-8500 loc. 9308